How can we help?

Common questions (15)

• How do I open an account?

  Go to the register page and choose phone, email or one-click sign-up. Your account is ready in just 30 seconds. With one-click, we create an ID and password for you.

• What if I forget my password?

  Tap "Forgot password?" on the login page. Enter your phone number or email and we will send reset instructions. If you don't receive them, let us know on live chat.

• How many accounts can one person open?

  Only one account is allowed per person, mobile number and device. If you have multiple accounts, bonuses and winnings may be forfeited.

• Which methods can I deposit with?

  You can deposit with approved local methods including bKash, Nagad and Rocket. All deposits must come from a number registered in your own name.

• I deposited but my balance hasn't updated. What should I do?

  Your balance is usually credited within a few minutes. If it takes longer, contact live chat with your transaction ID and a payment screenshot. We will verify it quickly.

• What is the minimum deposit?

  The minimum deposit can differ by payment method. The deposit page shows the limits for the selected method.

• How long does a withdrawal take?

  Most withdrawals are completed in about 5 minutes. Verification or bank delays can sometimes make it take a little longer.

• Do I need identity verification before withdrawing?

  For security, identity verification (KYC) may be requested on your first withdrawal or for large amounts. This keeps your account and money safe.

• Why is my withdrawal stuck?

  A withdrawal can be held if bonus turnover is not complete, your details don't match, or verification is pending. Contact support to find out why.

• How do I get the welcome bonus?

  Choose a sports or casino bonus when you register, then make your first deposit. The bonus is added to your account automatically.

• What does turnover mean?

  Turnover is the amount you must bet, as a multiple of the bonus, before you can withdraw it. Each bonus's turnover terms are listed on the promotions page.

• If I don't choose a bonus at sign-up, can I get one later?

  If you select "Choose later", you can claim available offers from the promotions page later. Some offers are only available with your first deposit.

• Is my information safe?

  Yes. We use encryption and secure servers and never sell your information. See the Privacy Policy for details.

• What should I do if I see something suspicious on my account?

  Change your password immediately and let us know on live chat. We will help secure your account.

• What responsible gaming tools are available?

  You can ask support for deposit limits, breaks and self-exclusion. Betting is only entertainment — play only with what you can afford to lose.